Shipping / Returns & FAQs

We ship to:

Albania, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Latvia, Luxembourg, Macao, Macedonia, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States

Can't find your country? Contact us and we'll see what we can do for you.

We ship within 1-3 business days, once payment and delivery details are approved.

Once shipped, deliveries should arrive within 5-7 business days.

Our distribution center does not operate on Saturday, Sunday or Korean national holidays. Unforeseen delays in shipping during peak trade times may occasionally occur; please allow for a longer period of time. Our shipping time estimation does not include customs delays.

*All parcels require a signature upon delivery. In the case of a missed delivery, the courier will leave a collection card. Parcels not collected within approximately 3 business days will be returned to Laundromat. Please note that redelivery from Laundromat Dispatch will be at the expense of the customer.

We will email you a tracking number upon completion of your order.

All orders are shipped with Korea Post Express Mail Service (EMS). Upon arrival in the destination country, all orders are distributed by local post services.

We are unable to divert packages once they have been shipped; please check all shipping details carefully before submitting your order.

Please note, we are not responsible for any international shipments lost in transit.

International orders may incur additional taxes, import charges, delays, duties and fees applied by customs in the country of destination. The customer is responsible for these costs.

Contact your local carrier or customs office prior to ordering if you have any questions or concerns.

Please note that any abandoned or refused shipments will be refunded minus the full shipping cost as well as the return shipping cost and any associated customs charges at our discretion once the item/s have been returned to Laundromat.

If customs charges are unpaid, the package will be considered abandoned and a refund will not be processed.

We accept returns on all clothing items, excluding accessories and sale items.

You have 14 business days from the date of receipt to return your item/s.

Please email us at twocents@shoplaundromat.com for a Returns & Exchanges Form prior to sending any item/s. Please state your reason for return / exchange and include your order number in the subject line of your email.

· Items must be unused, unworn, unwashed (unperfumed/ unscented), with all original tags attached, in original packaging including your Returns & Exchanges Form and original invoice.
· Any returned items that do not meet these conditions will be returned at the customer's expense.
· The customer is responsible for covering the cost of return / exchange shipping. All shipping charges are non-refundable for returns and exchanges.
· The customer is responsible for the item until it is received by Laundromat; it is advisable to use a postage service with tracking.
· Refunds will be issued using the original payment method. Card refunds can take up to 10 business days depending on your bank's processing time.
· All refunds will be processed in AUD; we are not responsible for any changes in exchange rates at the time of returns processing.
· Please note that we keep track of customer returns / exchanges and reserve the right to refuse orders at our discretion if an excessive returns history is apparent.

Exchanges:
· We only offer exchanges for size and/ or colour of the same style within 14 business days of receipt of the item/s.
· The customer is responsible for covering the cost of the return shipping, however we will ship the exchanged item free.
· Exchanges are subject to availability, so please contact us ASAP. If the item you want to exchange is out of stock in the size and/or colour you choose, then a refund will be processed instead.

Each piece begins as an idea dreamt up by our designer Fatima, in our sunny Sydney studio. Our small team then travels to bustling Seoul to select fabrics, beautiful buttons and the highest quality zips and trims to develop samples and test the perfect fit.

We work with local, family-run suppliers and manufacturers in Seoul, South Korea.

Our sewing patterns are hand drawn by Mr Yoo and his team of 3 long-time friends. He never fails to serve us apple juice when we drop by, with an endearing expression of bewilderment and amusement. We haven’t worked out which one yet.

Our pants and skirts are sewn by Mr & Mrs Choi in their family-run factory. Mr Choi is precise and knowledgeable; always making suggestions on how we can improve every piece.

The rest of our clothing is sewn by Mr Kim, his lovely wife, brother and small team in their family-run factory. We often drop by to provide buttons, labels and fabric throughout production.

Find out more in our Sustainability & Ethics tab.

We are currently stocked online only, on our website. By cutting out the middleman, we can keep our little community close and personal, and save on retail mark-ups, overheads, exporting and other costs. We pass these savings on to our customers.

We understand the importance of being able to touch and try on clothing as a part of the shopping experience, so we accept returns within 14 business days after receipt of items. If you need any help with finding the right fit, please contact us - we're always happy to help.

We’ve included a little gift from our two homes with every parcel we send.

The first is tea from Bushell’s, Australia’s first commercial tea company. It reminds us of early mornings in Sydney, sitting with a warm cuppa in a patch of sun outside the front door, daydreaming in Mum’s garden. Our neighbour’s ginger cat (aptly named ‘Cookies’and pseudo-adopted by our family) would sit in one of our laps purring and digging his claws into our legs.

The second is a green tea cookie made in Gyeonggi Province, South Korea. It is produced by local company “We Can Cookies”; who create employment opportunities for disabled and disadvantaged people. We love their vision statement: “We don’t hire disabled people to make cookies, we make cookies to hire disabled people.”

We hope you’ll enjoy your cuppa and cookie in some sunny patch, wherever you are in the world.

Ingredients: Wheat flour, butter, organic sugar, egg (free-range, non-antibiotic), green tea powder, salt. May contain traces of nuts, soy & gluten.

We keep an eye on popular styles and restock where possible, however, we choose to use limited supply fabrics to prevent over-production. Therefore, the majority of our styles are limited in quantity.

We operate on the basis of creating forever items for your wardrobe, so look out for similar styles in the future by signing up to receive our newsletters, or contact us at twocents@shoplaundromat.com and let us know what style you would like to see restocked.

We currently only produce a limited range of sizes and understand that this is not indicative of the range of sizes that exist on both sides of the spectrum. As we grow we will be able to add additional sizes so please bear with us – we will keep you up to date on changes to our size offerings. Sign up to our newsletter in the footer at the bottom of our website to receive any updates.

Cancellations are generally not accepted, however if you notify us before your item is shipped we may be able to cancel your order – but there are no guarantees.

Please ensure you contact us as soon as possible at twocents@shoplaundromat.com.

If your cancellation is approved, you will be refunded within 5-10 days depending on your selected payment method.

Can you give me more information on a product?

The product page information for each item includes a description, fabric composition, size guide & fit, care instructions and country of manufacturing. If there is anything else you feel you require before making a purchase decision, please let us know at twocents@shoplaundromat.com.

We take your security and privacy very seriously. When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. This ensures that everything you enter, such as credit card details, billing and delivery addresses, are encrypted by your device. After encryption, other devices are unable to make sense of your encrypted information, therefore keeping the information private while it is being transmitted.

For a fashion brand to be truly sustainable, it should not exist. This is the reality that we use as our starting point in every decision we make. We often ask ourselves - why do we exist? What are we offering that doesn’t already exist in abundance?

Quality is our answer and vintage clothing gives us an example to follow.

Growing up, Mum would often take us to op-shops to buy clothes. Our designer Fatima’s first job as a teenager was at an op-shop in Sydney. Mum would also redesign or mend our clothes, which would become hand-me-downs. She currently volunteers at a secondhand store and still collects beautiful vintage pieces for us to be inspired by.

We ourselves only purchase clothing when we need to, and a large portion of our wardrobes are preloved vintage or op-shop finds and hand-me-downs. Vintage clothing was made to last, and it is with this thread of integrity that we create our own brand’s clothing.

For longevity, we choose to sew French seams instead of overlocking or use bound seams where we can. We also use stronger threads, tighter stitching, and lining for particular garments. This doesn’t solve the problem of sustainability. But if it means that somebody will buy one of our garments and keep it for several years instead of purchasing multiple fast-fashion items, that’s an achievement for us.

We deliberately select genuine mother-of-pearl, akoya shell, trocas shell, corozo nut, leather and horn buttons as we find that the quality of these surpasses that of plastic imitations. We also use genuine Japanese YKK zips –renowned for their quality- for all of our clothing.

We choose to work with limited run fabrics that are not overproduced. This means our production runs are limited, according to fabric availability. Throughout our manufacturing process all leftover fabrics, thread, buttons and labels are sent back to us and reused in sampling for the next season.

We produce two seasons per year in limited quantities because we value quality and longevity, avoiding overproduction. We believe that by creating well-made clothing in limited supply, we can help to reduce waste.

To reduce our carbon footprint and emissions we don’t ship our clothing back to our studio in Sydney after production. Instead, we store our inventory in a small space in Seoul and send out orders directly from this location. Our dispatch space is located only 20 minutes away from our family-run manufacturers, reducing delivery time and emissions. We use a tightly-packed small delivery van to transport our garments from our factories (usually taking two trips maximum).

The next challenge for us is packaging - namely replacing our poly bags (used to protect clothing from water damage during shipping), and finding the best way to reduce our dependence on them.

As a bare minimum, we also reduce waste where we can in our studio and sort all of our trash for recycling and compost.

There’s a difference between living wage and minimum wage. Exploiting developing countries for cheap labour and lax labour laws or as some call it, “working with local artisans”, is not necessarily ethical unless a living wage and safe working conditions are guaranteed.

We currently work with two small family-run factories in Seoul, South Korea with a maximum capacity of 10 employees. We personally know the lovely people who make our clothing and are able to drop by and monitor our factories as often as we like.

As a gesture of support to the local community in South Korea, we have chosen to gift a green tea cookie with every purchase. These scrumptious delights are made in Gyeonggi Province by local company “We Can Cookies”; who create employment opportunities for disabled and disadvantaged people. We love their vision statement: “We don’t hire disabled people to make cookies, we make cookies to hire disabled people.”